Reference

Terms Conditions for Your tiaratoto Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access the lobby on tiaratoto. Access to our services depends on local law and is available only where permitted in your region.

DANA, OVO, GoPay acceptedAccount-based accessRegion-dependent eligibilityMobile & desktop accessAccount security required
tiaratoto Terms Conditions for Your tiaratoto Account
HUBUNGI TIM KAMI

How to Reach Us About These Terms

Team online

Live Chat

Our live chat channel is available around the clock. Raise a terms or account query directly from the lobby — a team member will respond without delay.

Email Support

For written records of a terms dispute or account review request, email our support address. We aim to respond within one business day for account-related matters.

Account Help Centre

The help centre inside your account covers common terms questions — wallet linking, transaction limits, and account suspension procedures — without needing to contact support.

KEAMANAN DAN AKUN ANDA

How We Protect Your Account and Handle Your Data

Account Data Retention We retain your account data for as long as your account remains active and for a period after closure as required by applicable regulations. You may request a summary of stored data via live chat.
Cookie Policy We use session cookies to keep you logged in and preference cookies to remember your wallet choice — DANA, OVO, or GoPay. You can manage cookie settings through your mobile browser at any time.
Account Security Practices Login to your account uses OTP verification sent to your registered number. Never share your OTP. If you suspect unauthorised access, contact live chat immediately to freeze the account.
Requesting Changes to Your Data To update personal details or request data deletion, submit a written request through email support. We will confirm receipt and process eligible requests in line with applicable local law.

Common Questions About Our Terms & Conditions

The same terms apply regardless of which e-wallet you use. Each transaction — whether via DANA, OVO, or GoPay — is subject to the same verification and account rules.

A breach may result in temporary suspension or permanent closure, depending on severity. We will notify you through your registered contact before taking action where possible.

Access depends on local law and is available only where permitted. Players in Denpasar and other regions should confirm eligibility based on their local regulations before registering.

Contact our support team via live chat or email with your account details. We will process eligible data requests in line with applicable local law and respond within a reasonable timeframe.

We update these terms when required. A notice will appear in your account dashboard. Continued use of the platform after the update date constitutes acceptance of the revised terms.

Raise a dispute through live chat as soon as possible. Provide your transaction reference and the e-wallet used — DANA, OVO, or GoPay — so our team can review the record promptly.