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Our Legal Terms and What They Mean for You

tiaratoto operates under a clear set of legal terms that govern how your account, your wallet transactions, and your access to the lobby work.

Account TermsWallet PolicyData HandlingAccess EligibilityJurisdiction Notice

Explore the Lobby Read FAQ

How Our Legal Policy Works

tiaratoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you enter into a binding agreement that covers your use of the platform, your payment activity, and your personal data. Deposits made through DANA, OVO, or GoPay are processed under the payment terms set out in this policy —

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including how funds are held, how withdrawals are verified, and what happens if a transaction is disputed. We do not share your wallet credentials or account PIN with any third party; payment verification is handled through the wallet provider's own authentication flow. Your account data is
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retained only as long as necessary to fulfil the purposes described here, or as required by applicable law. If you are accessing from Depok or anywhere else in Indonesia, eligibility for our services depends on the laws of your region. We aim to keep these terms
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current — when we update them, we notify you through your registered account contact. Continued use of the platform after a policy update means you accept the revised terms. If any section of this policy conflicts with local law in your jurisdiction, the local law takes
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precedence.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PATHS

Reach Us About Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to report a concern, our support team handles legal and account queries around the clock. You can reach us through live chat inside the lobby, by email, or through the in-app help form — whichever fits your situation.

Team online

Live Chat

Open the chat icon inside your account lobby. Our team responds to legal and account queries at any hour, including data access requests.

Email Support

Send your legal query or data request to our support address listed in your account settings. We aim to respond within one business day.

In-App Help Form

Use the Help form under your account menu to submit a formal request. This creates a tracked ticket so you can follow the status of your query.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and data privacy are handled through concrete, verifiable practices — not vague promises. We use SSL encryption on every page and every transaction, so data moving between your device and our servers is protected in transit. Account access requires OTP verification tied to your registered mobile number, which means no one can log in without the code sent directly to you. We do not store your DANA, OVO, or GoPay PIN — authentication happens entirely within each wallet's own app.

SSL Encryption

Every connection to tiaratoto uses SSL. Your deposit details, account data, and session activity are encrypted end-to-end on both mobile and desktop.

OTP Account Access

Logging in requires a one-time code sent to your registered number. This step blocks unauthorised access even if someone else knows your password.

Data Retention Policy

We keep your account data only as long as your account is active or as required by law. You can request a data summary or ask for deletion via live chat or email.

No Stored Wallet Credentials

We never store your DANA, OVO, or GoPay PIN or password. All wallet authentication happens inside the respective wallet app, not on our platform.

Legal Questions We Hear Most

These are the questions we get most often about our legal terms, your rights, and how we handle your data and account.

These terms apply to anyone who opens an account and uses our platform, including making deposits via DANA, OVO, or GoPay. Access is subject to local law in your region.

Yes. Send a data access request through live chat or the in-app Help form. We will provide a summary of the account and transaction data we hold for you.

Contact our support team via live chat or email with a deletion request. We will process it in line with our retention policy and any applicable legal obligations.

Inactive accounts are retained for a period required by applicable law, then data is removed. You can request early deletion by contacting support directly.

If a DANA, OVO, or GoPay transaction is disputed, we use the transaction reference recorded at the time of transfer to investigate. Our support team manages the process from first contact.

We do not sell or share your personal data with third parties for marketing. Data is shared only with payment processors like DANA, OVO, and GoPay as needed to complete your transactions.

Our Legal Terms and What They Mean for You

Reach Us About Legal Matters

Live Chat

Email Support

In-App Help Form

How We Protect Your Account and Data

Legal Questions We Hear Most

01 Who do these legal terms apply to?

02 Can I request a copy of the data you hold about me?

03 How do I ask for my account data to be deleted?

04 What happens to my account if I stop using the platform?

05 How are payment disputes handled under your legal terms?

06 Do you share my personal data with third parties?

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