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How tiaratoto Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is handled with care at every step. This page explains what we collect, why we collect it, and how you can request changes or deletion at any time.

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tiaratoto How tiaratoto Handles Your Personal Data
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How We Protect and Manage Your Data

Security and transparency are built into how we run account data — from the moment you register to every DANA, OVO, or GoPay transaction you make.

Data Encryption

All data in transit between your device and our servers is encrypted. Wallet identifiers for DANA, OVO, and GoPay are never stored in plain text in our systems.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can adjust cookie preferences from your account settings at any time.

Retention Policy

Active account data is held while your account is open. Once you close your account, personal data not subject to a legal hold is deleted upon written request.

Data Access Requests

You can request a copy of the personal data we hold on your account by contacting support from your registered email. We aim to respond within one business day.

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How to Reach Us About Your Data

If you want to review, correct, or remove your personal data, our support team handles privacy requests directly. Reach us through any of the channels below and we will respond as quickly as we can — typically within one business day for account-related data queries.

Team online

Live Chat

Open the chat widget from any page in the lobby. Available around the clock for account and privacy questions, including wallet data queries.

Email Support

Send your request to our support address from your registered email. Include your account username so we can locate your record quickly.

Help Centre

Our help centre has step-by-step guidance on submitting a data access or deletion request, including what to expect after you submit.

Privacy Policy Questions Answered

Common questions about how tiaratoto handles your data, your rights as an account holder, and how to act on those rights.

We collect your name, contact details, and the e-wallet information you provide — such as your DANA, OVO, or GoPay account number — along with device and session data generated when you access the lobby.

We do not sell your personal data. We share data only with payment processors like DANA, OVO, and GoPay as needed to complete your transactions, and with service providers bound by confidentiality obligations.

Active account data is retained while your account remains open. Transaction logs are kept for the period required under applicable local law. Data not subject to a legal hold can be deleted on request after account closure.

Contact our support team from your registered email and ask for a data access request. Include your account username. We aim to respond within one business day with the information we hold.

Yes. Once your account is closed, you can request deletion of personal data that is not subject to a legal retention requirement. Submit your request via email or live chat and we will confirm the outcome.

We use session cookies for login stability and analytics cookies to improve the lobby. You can review and adjust your cookie preferences in account settings. Disabling analytics cookies does not affect your ability to deposit or withdraw.